Refund and cancellation policy
This policy covers the two kinds of booking we take for labd Fold while it is pre-release: a free reservation and a refundable deposit. The seller is [SELLER LEGAL NAME], [ADDRESS], GSTIN [GSTIN] ("we").
Free reservations
A free reservation costs nothing and creates no obligation on either side. Cancel it at any time by emailing [SUPPORT EMAIL] from the address you reserved with. We delete the booking within 7 days.
Deposits
- The deposit is ₹499 per unit, paid through Razorpay. It is adjusted against the ₹4,999 unit price when your unit is ready to dispatch.
- You can ask for a full refund of the deposit at any time before dispatch, for any reason. Email [SUPPORT EMAIL] with your booking ID.
- Refunds go back to the original payment method through Razorpay. Razorpay states 5 to 7 working days for most methods; card issuers can take longer to show the credit.
- If the first batch is cancelled or the design changes in a way you do not want, we refund every deposit in full without being asked.
- No fees are deducted from a deposit refund.
After dispatch
Once a unit has been dispatched, the balance has been paid and the unit is a delivered good. You may return it within [RETURN WINDOW, e.g. 7 days] of delivery if it arrives damaged, does not power on, or does not match its description. Contact [SUPPORT EMAIL] first; we will arrange a pickup or a prepaid return label and refund the full amount, including the deposit, within 7 working days of receiving the unit.
Because each unit is printed and assembled to order in a chosen colour, we do not accept change-of-mind returns after dispatch, other than as required by law.
How to request a refund
- Email [SUPPORT EMAIL] with the subject "Refund" and your booking ID (it starts with the eight characters shown on the confirmation).
- We acknowledge within 2 working days and initiate the refund with Razorpay within 5 working days.
- You receive Razorpay's refund reference by email.
Grievances
If a refund is late or disputed, write to our grievance officer, [GRIEVANCE OFFICER NAME], at [GRIEVANCE EMAIL], [ADDRESS]. We respond within 48 hours and aim to resolve within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.